Belsize Priory Medical Practice

We are delighted to share your feedback received so far on our relocation news

Please see your feedback below to our relocation and our responses

Patient CommentPractice Response
Any other information we need to take into consideration?
Recovering from diabetes complications 

Delivering a high level of patient care for our patients with long term conditions will not be disrupted and will resume as usual.

 

Clearly the current site needs a lot of work and I hope that the move across the road will better serve the team at Belsize Priory Medical Practice.  If I can be completely honest I have been with the surgery for many, many years and can say that the current team works so well together and are kind and welcoming on the occasions I’ve needed to see a doctor.  Dr Nabila Hanoosh is a very caring, considerate doctor and if she moves with the practice then I’m happy.  If she’s not happy, then I’m not.

We greatly appreciate your kind comments about the hard work of Dr Hanosh and the team at the Practice.

 

We will endeavour to continue to satisfy our patients health needs and continue to ensure they feel safe and looked after while being a registered patient.

 

Make sure you keep Hilary as she is brilliant at her job and she is the main person who always help everyone and knows all patients

 

Thank you for your kind feedback. Hilary will remain part of the team and will remain your Receptionist.

 

Disabled access.

 

We can confirm there will be disabled access.

 

I am a carer for both my husband and my son who are also patients in the same GP

 

We will continue to offer support as appropriate to our registered carers.

 

I’m very happy with my Dr Hanoush, she really takes care and I’m willing to always be where she is.

Thank you for your support.
Being relocated far isn’t going to be great for local patients I have partly mobility issues so to travel isn’t going to be easy for me or others in same position 

 

 

 

 

 

The new health centre will be situated 100meters distance from our current health centre, therefore we hope this will not cause our patients too much inconvenience or disruption.

 

To enter the health centre there are no steps and to get to the GP Practice, there are two lifts from the ground floor therefore there are appropriate disability access points.

 

 

I am very happy to speak to Dr Hanoush our main doctor. She is very helpful, she considers my problems and helps with any questions. So I’m happy to speak to Dr. Nabila Hanoush. 

Thank you for your really appreciated feedback – Dr Hanosh will continue to offer the same high level of patient care within our new health centre.

 

Not speaking English, need family to helping her, old age, and she likes Dr Hanoush. 

 

 

The Practice has access to remote and in person interpreters and this can be queried with our Receptionists.

Dr Hanosh will remain your named GP and will continue to offer the same level of support as appropriate.

 

I am happy with Dr Nabilla Hanoush. As long as she is available. She is very helpful, considers our problems and patience to hear and guide. Very nice doctor. Hope all doctors are as good as Dr Hanoush.

Many thanks for your lovely kind words which show appreciation to Dr Hanosh’s hard work – we endeavour to continue to achieve high levels of patient satisfaction.
 

Keep excellent GPs
Remove lengthy messages when patient tries to phone practice

 

Thank you for your feedback.
Any further comments that you have on the relocation of Belsize Priory Medical Practice to the new site?
 

I appreciate than the relocation is due to a redevelopment of the area. I wonder if a redevelopment of the people, especially but not only the ill-mannered people at the reception, will follow.

We are disheartened to hear your comments – if you have specific concerns the team would be more than happy to hear your feedback.
 

Lovely!

Thank you for your support.
 

I feel it would be very beneficial if there could be citizens advice bureau sessions in the practice .either monthly or weekly as is the case in Abbey surgery

Thank you for this suggestion – we do understand that some Practices do offer this service and we will try to look into this.
 

I am thrilled. Sounds great. A modern new Development is so much better, with many advantages.

Thank you for your support.
 

I am looking forward to it.

 

Thank you for your support.

 

 

I just hope that the new centre will have the same, or hopefully, where necessary, improved facilities for patients and for the staff.  I have never had a problem in the many years I have gone to this surgery so hope the new facility will continue to provide excellent service.

We are in complete agreement – we endeavour to have a work environment fit for our purpose of delivering best patient care.
Did not see details on how the access from street level is going to operate (note that it currently does NOT impact me but I suppose it might have an impact on some patients)

 

 

 

 

 

 

The new health centre is relocated 100meters from the current one – please visit our Reception or our website if you would like to have more information on the location.

 

There are no steps to access the health centre from the street level and is therefore easily accessible for patients who may have mobility concerns. There are two lifts from the ground floor and at the entrance of the health centre.

 

 

It will be a nightmare when you join the surgeries as it’s a nightmare getting an appointment now there will be no chance as will be too many patients 

 

 

 

 

 

 

The tam at the Practice work very hard to ensure our Practice reaches all levels of patient demand – routine appointments can be booked within 1-2 weeks and emergency appointments are available on the day – we also have the econsultation facility where you can submit your concern and you will receive a response within 48 hours- accessible on our website.

Please call our Receptionists with your concerns and our Receptionists will triage your query as appropriate.

With patient growth, please be confident that your health needs will be met.

 

 

 

I will move to anywhere Dr Hanosh will move as she is the best GP and we are all happy with the service the GP is very informative and supportive and that what we all need.

Thank you for your support.
 

I don’t mind to move wherever my doctor Nabila Hanosh she moves

 

Thank you for your kind words and support.

 

I hope there is no shortage of DR or Nurses. 

The same team will relocate together – please feel assured your health needs will be met.

 

 

Would we keep the same doctors
Would we keep the same receptionist
We’ve been used to for many years with some of them as I find this is very important especially one or two receptionist has been there for many years?

 

Please be rest assured that the whole team will move to the new allocated building and continue to be your registered GP Practice team.

Why has it be redeveloped and relocated 

In 2013, The Abbey Road development centred on the junction of Abbey Road and Belsize Road was approved by Camden Council. The development was planned in three phases:

Phase 1: 141 new homes completed in March 2019

Phase 2: building a new two storey health and community services centre, open spaces, car parking, and road layout changes (currently underway due for completion in July 2022)

Phase 3: the existing health centre site will be demolished, replaced with housing and the project completed.

I am a patient and also a carer but have not been informed of this move? 

Our Patient engagement is vital to us and going forward, we will be updating our patients as appropriate.

 

Haven’t been there hoping will be comfortable. Wish all the best good luck to all.Thank you for your support.
 

All the best on the new surgery.

Thank you for your support.
 

Good luck with new surgery.

Thank you for your support.
 

Love to be with Dr Hanosh

We are very grateful for your kind and supportive words.
 

Love my GP

We are very grateful for your kind and supportive words.
 

I am happy to be where our lovely Dr Hanosh and our lovely Hilary – who saves the day

We are very grateful for your kind and supportive words.
 

I hope it will have more services and be bigger and better than the current place

 

We will always work to ensure our patient’s health needs are met and will continue to add more improved services in the future.

 

Good to support a new challenge

 

Thank you for your support.

 

The relocation is good because we can walk or take the bus not so far. I think it’s about time to have a new clinic that is very accessible to everyone

We are grateful you share our same excitement.
 

I will be happy to move where ever Dr Hanosh goes with her team

 

We are very grateful for your kind and supportive words.
 

No issues provided same excellent service and space is maintained.

Thank you for your support.
 

 

I support this team.

 

 

Thank you for your support.
 

 

The right time for a move. Good luck Team.

 

 

Thank you for your support.