Confidentiality

The Practice is registered with the Data Protection Agency and is bound by the rules governing the collection and storage of personal data. Your personal data will only be seen by professionals at the practice involved in providing your care.

Occasionally anonymised health information is sent to the Primary Care Trust to support quality monitoring, public health analysis and post-payment verification.

Under the Data Protection Act 1998, you have the right of access to your health records. If you wish to be given a copy of your records, a small fee will be charged for this service to cover the cost to the practice.

If you would like to apply for access to your records,please speak to your Doctor or to the Assistant to Practice Manager.

All staff at the practice are bound to keep the contents of your medical records confidential. No information about you will be given to anyone without your permission, unless we are required to do so by law.

Suggestions & Complaints

We strive to provide a high quality service but if you have a complaint about any aspect of our service, please speak to a Receptionist in the first instance or Mrs Theresa Hayter – Assistant to PM/Complaints Officer.  She will be able to give you information about our complaints procedure, should you require it.

If you have a comment or suggestion about our services we would also be glad to hear it. Please leave a note in the suggestion box in the waiting room.

What we will do for you:

• All patients will be treated courteously.
• We will treat all information confidentially.
• We will always offer the treatment and advice we believe is best.
• We make every effort to see you promptly.
• You have the right to see your medical records.

What you can do for us:

• Please treat staff with courtesy and respect.
• For an Emergency Appointment, contact the surgery by telephone, or in person, at 9am or 4pm.
• Please tell us if you cannot keep an appointment.
• Please think carefully before calling out a doctor at night.
• Ask if you are not sure about your treatment.
• Most delays are due to emergencies. Please be patient.
• Please ask for health advice and leaflets.
• Arrive promptly for your appointment. If you are more than 15 minutes late we cannot guarantee you will be seen.

Equal Opportunities

We are working to be an equal opportunities provider of care and employer regardless of ability, age, class, colour , ethnic or national origins, gender, HIV status, homelessness, mental health status, religion or unemployment.

Data Protection

The Practice is registered with the Data Protection Agency and is bound by the rules governing the collection and storage of personal data.  Your personal data will only be seen by professionals at the practice involved in providing your care. Occasionally anonymised health information is sent to the Primary Care Trust to support quality monitoring, public health analysis and post-payment verification.

Under the Data Protection Act 1998, you have the right of access to your health records.  If you wish to be given a copy of your records, a small fee will be charged for this service to cover the cost to the practice.  If you would like to apply for access to your records, please speak to your Doctor or to the Assistant to Practice Manager.